AFTERPAY now available on all orders !

FAQ's


​PAYMENT METHODS

Payments can be made either by Paypal, Afterpay or Direct Deposit. 

We do not have credit card merchant facilities at this stage, but you can make a credit card payment safely and securely through Paypal even if you haven't got a Paypal account.

 

 

SHIPPING AND DELIVERY

All items sold by Into the Wilderness include standard shipping with a tracking number.  If you require an urgent delivery, please contact us for a quote.

Please allow 3-4 weeks for processing of your order and delivery.

 

 

TRACKING YOUR ORDER

All items are posted with a tracking number.  This tracking number is emailed to you on completion of your order.

If for some reason your order is shipped in multiple parcels, you will receive a tracking number for each parcel.

 

 

REFUND POLICY

 

Refunds will not be made available for incorrect sizing.  Sizing charts are provided to assist you in choosing the correct size.

Refunds will not be made available for "change of mind" purchases.

If you have received a faulty product, please contact us via email with the order number, the product that is faulty and a photograph of the product.  The faulty product will then need to be returned to us in its original packaging. 

 

 

PRIVACY POLICY

Your privacy is important to Into the Wilderness.  We will not share or sell your personal information to anyone... ever.  That is our promise.